IMPORTANT UPDATE

Onelife Suffolk services have now ceased delivery in Suffolk. Our company Morelife UK Ltd operate nationally providing valuable health information and interventions, for further information about our services and what we do please visit more-life.co.uk

FAQ’s

OneLife Suffolk

How much do the Healthy Holidays Clubs cost?

Our Healthy Holidays Clubs are free, as are all our resources.

How do I work out if my child is eligible to attend the Healthy Holidays Club?

To be eligible for our Healthy Holidays Club, your child will need to have a BMI above their ideal weight (classed as above the 91st Centile of BMI on the child growth chart). To work this out, simply click here. Alternatively, you can call the client services team on 01473 718193, who will discuss with you your child’s eligibility for the Healthy Holidays Clubs and provide support in calculating your child’s BMI.

Why is there an eligibility criteria to attend?

Suffolk County Council funds OneLife Suffolk to provide a range of healthy lifestyle services to help families and children across Suffolk. Some programmes and initiatives are open to all, but some of the initiatives we deliver need to be targeted at children currently over their ideal weight. We aim to support families and children to lead healthier lifestyles.

Are these Summer Clubs about weight loss?

No, our clubs are about teaching children and families about making sustainable changes that will support them in looking after their wellbeing and provide tips and tools on living a healthy lifestyle.

How do I sign up?

To sign up, simply click here and complete the Healthy Holidays Club sign up form or call our friendly client services team on 01473 718193, who will ask you for some information to book you on. 

What will I receive after signing up?

After signing up for the club, you will receive some forms and questionnaires in the post or email. If you have received the paperwork in the post, please complete these forms and bring them to the first day of the Healthy Holidays Club. Alternatively, we can send you a link to complete the forms online. You will also receive a call from one of our friendly practitioners ahead of the first session to introduce themselves and answer any questions you may have.

What should I do if my child is unwell and cannot attend a day of the Healthy Holidays Club? 

If, for any reason, your child is unable to attend the club, please get in touch with our client services team on 01473 718193. 

Can I opt-out of my children being measured at the Healthy Holidays Club?

We need to collect data for our funders. Gathering this data allows us to get more funding so more children can access support in the future. You can opt-out of measurements and questionnaire data. However, we encourage families to take part as it will benefit them and others.

How will my child’s height and weight be collected?

Our highly experienced staff will collect this data sensitively and accurately. Measurements will be taken confidentially and will not be discussed with other families. We will take these measurements once on the first, fifth, and last sessions of the club.

Will Covid safety measures still be in place?

We encourage families to follow good-practice when attending our clubs such as washing hands regularly and keeping a 2-metre distance from others where possible. Lots of our sessions involve fun physical activities in well-ventilated rooms or outdoor settings. Please note face coverings are not mandatory and it is personal choice whether you would like to wear one when attending our clubs – please respect other families’ choice on this matter.

If you or any of your family attending our Healthy Holidays Clubs has any of the following symptoms stated below, please do not attend the club:

  • fever
  • persistent cough
  • a loss or change to your sense of smell or taste
  • symptomatic or tested positive for Covid-19

Behaviour

We have a zero-tolerance policy towards bullying and inappropriate behaviour of any kind. Any such behaviour discovered at our Healthy Holidays Clubs will be dealt with extremely seriously and could lead to being removed from the club.

What support is available for those with special education needs and/or disabilities?

We pride ourselves on making our clubs as accessible as possible to all children who would benefit from our healthy lifestyle activities. Please provide as much information as possible to enable us to meet any additional needs that your child may require.

Will there be trained first aiders present at the Summer Clubs?

All Summer Clubs will have a trained first aider at each venue. Unfortunately, we are unable to administer All Healthy Holidays Clubs will have a trained first aider at each venue. Unfortunately, we are unable to administer any medication to children. If your child requires any medication throughout the day, please discuss this with us beforehand to make arrangements for you or a caregiver to attend and administer the medication.

Who will be staffing the Healthy Holidays Clubs?

Members of OneLife Suffolk’s Families and Young People team will be staffing the clubs. All OneLife Suffolk staff members are DBS checked and have been trained in safeguarding and health and safety.

What are the drop off and pick up times?

Families should arrive at 9am, and parents/guardians are expected to stay for the first hour of the session until 10am. Parents are then free to leave following the first hour. Pick-up time will be at 3pm. Please arrive on time and contact our client services team on 01473 718193 if there are any issues.

What should my children wear?

Comfortable clothing and trainers as the children will be active throughout the day.

What does my child need to bring to the Healthy Holidays Club?

Your child will need to bring a packed lunch, snack, water bottle, sun cream, and a change of clothes. The children will be active throughout the day, so a change of t-shirt may be needed.

What is my child not allowed to bring to the Healthy Holidays Clubs?

We recommend that your child does not bring any expensive gadgets e.g. phones, watches, or money, due to the risk of any valuable items getting lost or broken. If these items are brought to the clubs, they will be stored and returned at the end of the day and parents will be informed. OneLife Suffolk cannot be held responsible for any items lost or stolen while at the Healthy Holidays Clubs.

Do I need to bring a packed lunch?

Yes. Every child needs to bring a packed lunch with a refillable water bottle to our Healthy Holidays Clubs. We are also a nut-free setting, so please ensure your child’s lunch is nut-free.

What should I put in their packed lunch?

Please see the lunchbox guidelines.

Do parents/carers need to attend these Healthy Holidays Clubs?

Parents/carers will be expected to attend for the first hour (9am-10am) for the first 5 weeks of the Healthy Holidays Club for the family section of our sessions. Parents/carers will then be welcome to stay for the whole day on the final session (after 10 weeks).

Why do parents/carers need to attend the first hour of sessions?

Parents/carers will be required to attend the first hour of each session as this will be our family section – where we will discuss topics with parents and children in a fun and interactive session. Session content will be appropriate for all the family and parents/carers will pick up some tips and advice on how to support their families’ healthy lifestyle behaviours.

Will the Healthy Holidays Clubs be inside or outside?

The venues for our clubs have both indoor and outside spaces. Sessions will take place in both (weather dependant). Please wear appropriate clothing and footwear for both.

Will the Summer Clubs be inside or outside?

The venues have both indoor and outside spaces. Sessions will take place in both (weather dependant).

What is the age range of the Healthy Holidays Clubs?

Children aged between 5-14 years old can attend our clubs. We will group the children by age for most activities, but they will also have opportunities to mix throughout the day.

Can siblings attend?

Yes, any siblings (over the age of 5 years old) can attend the Summer Club, regardless of whether they meet the eligibility criteria.

Can a friend attend?

If the child’s friend meets the eligibility criteria, they can also attend our Summer Clubs.

Can a friend/relative pick up my child?

Only named people can pick up children from our clubs. (We ask for these details during the sign-up process.)