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Privacy Policy

OneLife Suffolk

This Privacy Notice sets out how MoreLife handles, stores, uses and shares your personal information when it collects such information from you or from a third party.

The Data Controller is MoreLife (UK) Ltd, located at Churchwood Hall Leeds, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

What we collect and how we use personal data

Morelife processes personal data of individuals and these include names, addresses, telephone numbers and email addresses. MoreLife processes personal data to enable it to provide health-related services to its service users, to maintain accounts and records as well as promote its services. During the triage process, we may collect and store chat information.

MoreLife does not sell personal information to anyone and only share it with third parties who are facilitating the delivery of MoreLife’s services.

How we share your personal information

MoreLife may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing. The types of organisations / groups that we may share personal data with are set out below:

  • Healthcare professionals
  • Social & welfare organisations
  • Local councils
  • Business associates
  • Families, associates, representatives of the person whose personal data is processed
  • Service providers

Your rights as a Data Subject

You have the following rights in relation to your personal information which you can exercise by sending an email to dpo@more-life.co.uk, or by writing to the Data Protection Officer at the following address:

Dr Rita Esen, Data Protection Officer, MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

  • Right to request access to your personal information and information relating to our use and processing of your personal information;
  • Right to request that we restrict our use of your personal information;
  • Right to receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller;
  • Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
  • Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
  • Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.
  • Right related to automated decision

How long we retain your personal information

We will retain your personal information for no longer than necessary taking into account the following:

  • The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
  • Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law;
  • Whether we have a business reason to continue to process your personal information;

For more information on how long personal data is retained, please contact MoreLife’s Data Protection Officer at dpo@more-life.co.uk

How we secure your personal information

We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:

  • Using secure servers to store your personal information;
  • Using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt confidential data in transit and at rest;
  • Verifying the identity of individuals that access your personal information;
  • Providing access to the minimum personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible

Our use of cookies and similar technologies

We use cookies and similar technologies on our website. For further information on how we use cookies and similar technologies, including the information we collect through our use of cookies please see our Cookies Policy. The Cookies Policy is available on the website or by request via dpo@more-life.co.uk.

Questions and Concerns

If you have any question or concern on how we collect, handle, store or secure your personal information, contact our Data Protection Officer using the details below:


Dr Rita Esen
MoreLife (UK) Ltd
Churchwood hall
Leeds Beckett University
Headingley Campus
Leeds, LS6 3QJ
Tel:        0113 812 5233
Email:    dpo@more-life.co.uk

You also have the right to lodge a complaint with the Supervisory Authority and for the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire,SK9 5AF
Tel: 0303 123 1113

Complaints

MoreLife is committed to delivering the best possible service to its clients. The staff and management are accountable to clients, client representatives, commissioning authorities and the local community in delivering services of the highest standard.

From time to time things may not run as smoothly as they should and sometimes misunderstandings occur. Left unresolved a small difficulty can become a serious issue, which is something we all want to avoid. It is very important that any concerns are raised as quickly as possible. Most complaints can and should be dealt with immediately, as it is often very difficult to make a judgement on a matter some weeks later.

Read our external complaints policy here.

Modern Slavery

Introduction

This policy sets out MoreLife’s approach to identifying and managing all potential modern
slavery risks related to its business and establishing protocols intended to prevent modern
slavery or human trafficking.
MoreLife recognises that it has a responsibility to take a zero-tolerance approach to modern
slavery and human trafficking, by ensuring that its organisation and supply chain is free from
such activity. To this end, MoreLife has set out the activities that it will undertake during this
financial year.

Organisational structure and supply chains

This policy sets out MoreLife’s approach to identifying and managing all potential modern
slavery risks related to its business and establishing protocols intended to prevent modern
slavery or human trafficking.

This statement covers the activities of MoreLife and its operations in the United Kingdom.
MoreLife operates a local and regional supply chain with a preference for long-term business
relationships.
MoreLife’s aim is to improve performance by embedding risk management into the core of
what we do ensuring it is key to our corporate strategy. This applies to our Modern Slavery
Policy which allows the business to support sound decision-making both internally and across
our supply chain.
MoreLife has assessed the following activities and considers them to be potentially high risk
of slavery and human trafficking:
Supplier Due Diligence – The process by which MoreLife requests evidence from suppliers to
support their conformity to the Modern Slavery Law.
Negotiation and Contracting – The assessment process to ensure contractor commitment to
meet the set of rules and regulations required to work with MoreLife.
Supplier Management – The process of managing interactions with contractors who supply
goods and/or services to MoreLife.

Responsibility

Responsibilities for the MoreLife anti-slavery initiatives are as follows:
Policies: HR, Finance and Operations teams are responsible for putting in place and reviewing
this policy statement and the process by which it has been developed.
Risk assessment: A human rights and modern slavery risk analysis is undertaken as a
structured, controlled and coordinated process. Risk reporting is built on existing departmental
level reporting and is discussed and reviewed as part of our risk management strategy.
Where risks are deemed significantly important, they are escalated in accordance with
corporate procedures and reviewed for impact against the corporate strategy:
Investigations/due diligence: As part of the MoreLife due diligence process Finance reviews
supplier and contractor human rights and modern slavery controls at the point of engagement.
Thereafter MoreLife continues to monitor compliance against suppliers at predetermined
intervals once a business relationship has been established. Where suppliers and contractors
fail to provide evidence of compliance they are removed from the preferred supplied list with
immediate effect.
Training: MoreLife is committed to providing modern slavery awareness training for staff.

Relevant Policies

MoreLife operates the following policies that describe its approach to the identification of
modern slavery risks and steps to be taken to prevent slavery and human trafficking in its
operations:
Whistleblowing policy – MoreLife encourages all its staff and workers, customers, and other
business partners to report any concerns related to the direct activities, or the supply chains
of MoreLife. This includes any circumstances that may give rise to an enhanced risk of slavery
or human trafficking. MoreLife’s whistleblowing procedure is designed to make it easy for
workers to make disclosures, without fear of retaliation.
Staff code of conduct – The MoreLife code of conduct makes it clear to staff the behaviour
expected of them. MoreLife strives to maintain the highest standards of conduct and ethical
behaviour when operating in the UK and abroad and managing its supply chain.
The Procurement code of conduct – MoreLife is committed to ensuring that its suppliers
adhere to the highest standards of ethics. Suppliers are required to demonstrate that they
provide safe working conditions where necessary, treat workers with dignity and respect, and
act ethically and within the law in their use of labour. MoreLife works with suppliers to ensure
they meet the standards of the code and improve their staff working conditions. However,
serious violations of MoreLife’s supplier code of conduct will lead to the termination of the
business relationship. The following process and steps will be taken to implement the code of
conduct in relation to slavery and human trafficking, including examples where action has
been taken to address specific slavery and human trafficking risks.
The Recruitment policy – MoreLife uses only specified, reputable employment agencies to
source prospective staff and always verifies the practices of any new agency it is using before
accepting workers from that agency.

Due Diligence

MoreLife undertakes due diligence when considering taking on new suppliers, and regularly
reviews its existing suppliers. MoreLife’s due diligence and reviews include:
Evaluating the modern slavery and human trafficking risks of each new supplier.
Conducting supplier audits or assessments through, which have a greater degree of focus on
slavery and human trafficking where general risks are identified.
Participating in collaborative initiatives focused on human rights in general, and slavery and
human trafficking.

Performance Indicators

MoreLife has reviewed its key performance indicators (KPIs) in light of the introduction of the
Modern Slavery Act 2015.

Training

MoreLife requires all staff within the organisation to complete e-learning training on modern
slavery and trafficking as a module within MoreLife’s Virtual College training programme.
Reference to Modern Slavery is also contained within the staff handbook which is updated on
a regular basis.