Home > About OneLife Suffolk > Privacy Policy

Privacy Policy

OneLife Suffolk

This Privacy Notice sets out how MoreLife handles, stores, uses and shares your personal information when it collects such information from you or from a third party.

The Data Controller is MoreLife (UK) Ltd, located at Churchwood Hall Leeds, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

What we collect and how we use personal data

Morelife processes personal data of individuals and these include names, addresses, telephone numbers and email addresses. MoreLife processes personal data to enable it to provide health-related services to its service users, to maintain accounts and records as well as promote its services. During the triage process, we may collect and store chat information.

MoreLife does not sell personal information to anyone and only share it with third parties who are facilitating the delivery of MoreLife’s services.

How we share your personal information

MoreLife may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing. The types of organisations / groups that we may share personal data with are set out below:

  • Healthcare professionals
  • Social & welfare organisations
  • Local councils
  • Business associates
  • Families, associates, representatives of the person whose personal data is processed
  • Service providers

Your rights as a Data Subject

You have the following rights in relation to your personal information which you can exercise by sending an email to dpo@more-life.co.uk, or by writing to the Data Protection Officer at the following address:

Dr Rita Esen, Data Protection Officer, MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

  • Right to request access to your personal information and information relating to our use and processing of your personal information;
  • Right to request that we restrict our use of your personal information;
  • Right to receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller;
  • Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
  • Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
  • Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.
  • Right related to automated decision

How long we retain your personal information

We will retain your personal information for no longer than necessary taking into account the following:

  • The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
  • Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law;
  • Whether we have a business reason to continue to process your personal information;

For more information on how long personal data is retained, please contact MoreLife’s Data Protection Officer at dpo@more-life.co.uk

How we secure your personal information

We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:

  • Using secure servers to store your personal information;
  • Using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt confidential data in transit and at rest;
  • Verifying the identity of individuals that access your personal information;
  • Providing access to the minimum personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible

Our use of cookies and similar technologies

We use cookies and similar technologies on our website. For further information on how we use cookies and similar technologies, including the information we collect through our use of cookies please see our Cookies Policy. The Cookies Policy is available on the website or by request via dpo@more-life.co.uk.

Questions and Concerns

If you have any question or concern on how we collect, handle, store or secure your personal information, contact our Data Protection Officer using the details below:

Dr Rita Esen
MoreLife (UK) Ltd
Churchwood hall
Leeds Beckett University
Headingley Campus
Leeds, LS6 3QJ
Tel:        0113 812 5233
Email:    dpo@more-life.co.uk

You also have the right to lodge a complaint with the Supervisory Authority and for the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire,SK9 5AF
Tel: 0303 123 1113


MoreLife is committed to delivering the best possible service to its clients. The staff and management are accountable to clients, client representatives, commissioning authorities and the local community in delivering services of the highest standard.

From time to time things may not run as smoothly as they should and sometimes misunderstandings occur. Left unresolved a small difficulty can become a serious issue, which is something we all want to avoid. It is very important that any concerns are raised as quickly as possible. Most complaints can and should be dealt with immediately, as it is often very difficult to make a judgement on a matter some weeks later.

Read our external complaints policy here.

Modern Slavery

MoreLife recognises that it has a responsibility to take a zero-tolerance approach to modern slavery and human trafficking, by ensuring that its organisation and supply chain is free from such activity. 

For further details please see our Modern Slavery and Sustainable Procurement policies.


The Data Controller is MoreLife (UK) Ltd, located at Churchwood Hall Leeds, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

The Data Protection Officer is Dr Rita Esen, MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds, LS6 3QJ.

We collect information about you (your personal data) from our Services which includes information about your referrals, assessments, diagnoses, activities (for example, taking a blood pressure test) and, in some cases, your answers to questionnaires.

We do this in order to assess the effectiveness of our services so that we can provide you with the best possible service and ensure that we can continually improve our services.

Your data will be securely sent to NHS Digital, which is the central organisation that receives the data from all publicly-funded Community Services across England. NHS Digital removes all identifying details and combines the data we send with the data sent by other care providers, to form the Community Services Data Set (CSDS).

The Community Services Data Set is used to produce anonymised / pseudonymised reports that only show summary numbers of clients referred to different types of services. It is impossible to identify individuals in the reports, but the reports will help to improve the services that we provide to our clients.

Under the UK GDPR, our lawful basis for processing this information is Article 6 (1) (c), which relates to processing necessary to comply with a legal obligation to which we are subject. Our lawful basis for processing special category data are the UK GDPR Article 9 (2) (h) and Schedule 1, Part 1 (2) (2) (f) of the Data Protection Act 2018.

The benefits of the CSDS include:

Making sure Community Services are available to all those needing the services in all areas by measuring the care that is being delivered
Better care, through monitoring progress to allow future services to be planned
Informing individuals about the service offered at different hospitals
More personalised and better organised care for clients through understanding what service is needed nationally.
Find more information about how NHS Digital uses your personal data including their lawful basis for processing, how long they hold it for and your rights here.

To manage your choice about how your confidential patient information is used beyond your own individual care, please visit the following website:

Alternatively, you can call 0300 303 5678.

You have a right to object to the processing (use) of your personal data in some circumstances by contacting us. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it. This will not affect the service that we provide to you in any way.

You also have the right to have inaccurate personal data rectified and to request the restriction or suppression of your personal data in specific circumstances, for example if you feel that the data held is inaccurate.

You can also request for information that we hold about you to be provided to you under a subject access request. You can exercise any of these rights by emailing our Data Protection Officer at dpo@more-life.co.uk.

If you wish to raise a complaint concerning our handling of your personal data, please send your complaint to our Data Protection Officer at dpo@more-life.co.uk. You also have a right to raise a concern with the Information Commissioner’s Office at any time. Their contact details are:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Cheshire SK9 5AF