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COVID-19 Help

OneLife Suffolk

Coronavirus COVID-19 – OneLife Suffolk Services

We’re Open! 

You can still refer yourself to one of our services by calling 01473 718193 or via the sign up link above.

We will remain open as we have made provision for all our staff to work safely.

The way in which we deliver our services is being changed and will include delivering services by telephone, Skype, Zoom, Facebook, YouTube and on our website.

We are posting out resources and smoking replacement products via contactless couriers and our practitioners will contact you to arrange this with you.

With regards to local and national information about Coronavirus COVID-19 we have compiled information below which we update daily.

Help, Support & Advice

As the coronavirus epidemic continues, we are aware that there is information being sent out from various organisations therefore we are trying to collate everything together for everyone to use.

This page will be updated regularly so please scroll all the way down and keep checking back.

Click here to the Emotional Wellbeing, Mental Health and Learning Disabilities COVID-19 Information Hub

Click here to find our about Looking after your wellbeing when self-isolating

Click here to find out about Talking to children and young people about coronavirus: A suggested model

OneLife Suffolk are open as usual – here to support you in your healthy lifestyle changes!   We are changing how we deliver some of our services, in light of the coronavirus epidemic.  From now on, we will be speaking to all of our clients (old and new!) via the telephone or online.  ‘Social Distancing’ is a term we hear about all the time now – but what exactly does it mean – and how do you know you are doing it right?  Our respected colleagues at Public Health England have published official advice here.

There are some helpful resources for parents and carers in the below links:


A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic. 
Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need. 
The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support. As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.   
The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store. The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week. 
The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board. Chrissie Geeson, the board chair, said: 
“In these challenging times, it has been incredibly heartening to have so many people volunteer to help others. In villages and towns across Suffolk, people have taken it upon themselves to mobilise a small army of volunteers to do what they can for people in need.  
“The support service will encompass this work but will bring structure and routine to these offers of help. This is just the start of this new service, so we expect the number of offers and requests to grow. People who want to help, or need help, should let us know and we will do the rest. 
“It is testament to the hard work of all Suffolk organisations and sectors that we are able to offer this invaluable help.” 
The telephone line is not a general information line for COVID-19 queries, but those in need can seek information on support with care needs, loneliness and to connect with community support. This is a new service and will adapted to demand over the coming weeks. People are still being urged to check gov.uk for the latest guidance on a wide range of issues and changes caused by the COVID-19 outbreak.