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COVID-19 Help

OneLife Suffolk

Coronavirus COVID-19 – OneLife Suffolk Services

We’re Open! 

You can still refer yourself to one of our services by calling 01473 718193 or via the sign up link above.

We will remain open as we have made provision for all our staff to work safely.

The way in which we deliver our services is being changed and will include delivering services by telephone, Skype, Zoom, Facebook, YouTube and on our website.

We are posting out resources and smoking replacement products via contactless couriers and our practitioners will contact you to arrange this with you.

With regards to local and national information about Coronavirus COVID-19 we have compiled information below which we update daily.

Help, Support & Advice

As the coronavirus epidemic continues, we are aware that there is information being sent out from various organisations therefore we are trying to collate everything together for everyone to use.

This page will be updated regularly so please scroll all the way down and keep checking back.

Click here to the Emotional Wellbeing, Mental Health and Learning Disabilities COVID-19 Information Hub

Click here to find our about Looking after your wellbeing when self-isolating

Click here to find out about Talking to children and young people about coronavirus: A suggested model

OneLife Suffolk are open as usual – here to support you in your healthy lifestyle changes!   We are changing how we deliver some of our services, in light of the coronavirus epidemic.  From now on, we will be speaking to all of our clients (old and new!) via the telephone or online.  ‘Social Distancing’ is a term we hear about all the time now – but what exactly does it mean – and how do you know you are doing it right?  Our respected colleagues at Public Health England have published official advice here.


There are some helpful resources for parents and carers in the below links:


A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic. 
Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need. 
The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support. As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.   
The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store. The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week. 
The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board. Chrissie Geeson, the board chair, said: 
“In these challenging times, it has been incredibly heartening to have so many people volunteer to help others. In villages and towns across Suffolk, people have taken it upon themselves to mobilise a small army of volunteers to do what they can for people in need.  
“The support service will encompass this work but will bring structure and routine to these offers of help. This is just the start of this new service, so we expect the number of offers and requests to grow. People who want to help, or need help, should let us know and we will do the rest. 
“It is testament to the hard work of all Suffolk organisations and sectors that we are able to offer this invaluable help.” 
The telephone line is not a general information line for COVID-19 queries, but those in need can seek information on support with care needs, loneliness and to connect with community support. This is a new service and will adapted to demand over the coming weeks. People are still being urged to check gov.uk for the latest guidance on a wide range of issues and changes caused by the COVID-19 outbreak. 

Dear all, 
Welcome to the Coronawatch Bulletin. This bulletin provides an update on the current Covid-19 situation in Suffolk along with updates on the work being carried out as part of Suffolk’s Local Outbreak Control Plan. With best wishes,
Cllr Matthew Hicks, Leader of Suffolk County Council
Chair of the Suffolk Local Outbreak Engagement Board Nicola Beach
Chief Executive, Suffolk County Council Stuart Keeble, Director for Public Health in Suffolk
Chair of the Suffolk Health Protection Board    
Current UK Alert Level4 On 21/09/2020 update from the UK Chief Medical Officers on the UK alert level confirmed that the UK COVID-19 alert level has been raised from level 3 to level 4. The COVID-19 epidemic is in general circulation, transmission is high or rising exponentially. Therefore, we all need to follow current social distancing measures, infection prevention guidance, and relevant restrictions.     
The current Government messaging is ‘Hands, Face, Space’ (previously ‘stay alert, control the virus, save lives’ and ‘stay at home, protect the NHS, save lives’)  Hands: wash your hands regularly and for 20 seconds.  Face: Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet. Space: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors). The current Government messaging is ‘Hands, Face, Space’ (previously ‘stay alert, control the virus, save lives’ and ‘stay at home, protect the NHS, save lives’)     
UK Cases As of 4:00pm on 27th September: 434,696 people have tested positive for COVID-19 in the UK (pillar 1 and pillar 2 testing). Of those who tested positive for COVID-19 in the UK, 41,988 have died (within 28 days of positive test) across all settings. You can view the latest UK dashboard and cases by local authority here. ​     National News COVID-19 related news from GOV.UK   Huge increase in UK Personal Protective Equipment production Robust and resilient supply chains will provide continuous flow to frontline New legal duty to self-isolate comes into force today Legal duty to self-isolate comes into force today, to ensure compliance and reduce spread of COVID-19 NHS COVID-19 app has been downloaded over 10 million times  Over 10 million people in England and Wales have downloaded the app, 6 million on the first day. NHS COVID-19 app: emails and SMS messages The government is texting and emailing people across England to inform them of the new contact tracing app, available to download from the App Store and Google Play. 10,000 UK volunteers to take part in new COVID-19 vaccine trials Ten thousand UK volunteers will be invited to join a leading phase 3 COVID-19 vaccine trial Other COVID-19 related news     NHS England Readiness for increase in hospital admissions for COVID-19 – Letter from Keith Willett and Pauline Philip about readiness for increase in hospital admissions for COVID-19 BBC Health  Covid-19: Up to £10,000 fine for failure to self-isolate in England – Refusing to self-isolate when told to is now illegal in England from Monday, with fines of up to £10,000 Coronavirus: Children behind rising demand for tests in England – Demand for coronavirus tests has almost trebled among young children in England this month – but only 1% were found to have the virus, figures show Covid symptoms: Is it a cold, flu or coronavirus? – Colds, flu and Covid-19 are caused by different viruses, but can have similar symptoms Coronavirus: Who would get the vaccine first? – If or when scientists succeed in making a coronavirus vaccine, there won’t be enough to go around Covid-19: What do scientists think of the PM’s plan? – After dangling the possibility of a mini-lockdown to break coronavirus’s chain of transmission, Boris Johnson has opted for a much softer strategy NHS Confederation COVID-19 and the Health and Care Workforce: Supporting our greatest asset – report exploring the affects the pandemic has had on the health and care workforce and plans to sustain and improve the lives of the workforce post pandemic Global News  Coronavirus: UK pledges £500m to global vaccine-sharing scheme – The UK is to give £500m to a new global vaccine-sharing scheme designed to ensure treatments for Covid-19 are distributed fairly Why India should worry about post-Covid-19 care – Awareness around post-Covid care is crucial, but it’s not the focus in India because the country is still struggling to control the spread of the virus. It has the world’s second-highest caseload and has been averaging 90,000 cases daily in recent weeks Virus Cases Surged in Young Adults. The Elderly Were Hit Next –Infections among young adults eventually may have spread to older, more vulnerable people, the C.D.C. reported. NY Times article Rising coronavirus cases spark fears of harsh winter – After surpassing another grim milestone — 200,000 confirmed coronavirus deaths — the U.S. is bracing for an increase in lives lost this fall and winter as the pandemic collides with flu season.      
Suffolk Cases 
Confirmed cases in Suffolk are broken down by Districts & Boroughs as follows.
AreaCumulative casesRate per 100,000 residents (2019 mid-year estimates)​ Ipswich​ 768​ 560.9 per 100,000 residents​ East Suffolk​ 975​ 390.8 per 100,000 residents​ Mid Suffolk​ 378​ 363.8 per 100,000 residents​ West Suffolk​ 625​ 349.1 per 100,000 residents​ Babergh​ 303​ 329.2 per 100,000 residents​ Suffolk​ 3,049​ 400.4 per 100,000 residents​ East of England​ 30,502​ 489.1 per 100,000 residents​ England​ 373,719​ 664.0 per 100,000 residents​
From 2 July, the number of lab-confirmed positive cases now includes those identified by testing in all settings (pillars 1 and 2). Pillar 2 refers to tests in commercial labs working in partnership with the NHS. Previously, only Pillar 1 confirmed cases were included (tests completed in NHS labs). Due to this change many cases previously not attributed to any area are now included in area totals. This is not a recent surge in cases – the cases now being reported occurred from April onwards. As the quality of this data continues to improve, these numbers may continue to fluctuate over time, but overall, case numbers and case rates in Suffolk remain low compared to the East of England and England as a whole.     Plotting the road to COVID recovery – Leaders agree £3.4 million investment in Suffolk’s future On Friday, Suffolk’s Public Sector Leaders agreed collective action as part of Suffolk’s recovery from COVID-19. To kickstart the process, the group agreed in principle to a significant investment of £3.4 million towards key priorities to support Suffolk’s communities and businesses, addressing some of the challenges people currently face, including isolation, hardship, exploitation and the uncertainty of the economy. As part of the first phase in supporting Suffolk’s recovery, the following funding was agreed:   Driving inclusive economic growth – investing in recovery (visitor economy/local investment) and the Suffolk Growth Partnership – £1,302,500m (over three years) Supporting the most vulnerable – Hardship funding – £800,000 Community safety – tackling gangs and county lines – £1,352,202m (over three years) As the national response to COVID-19 continues, it is important for Suffolk to establish an approach to recovery that is inclusive, people-focussed and sustainable during these challenging times. Suffolk’s public sector leaders are committed to driving the services and support that communities and businesses across Suffolk need as the first steps towards recovery from the pandemic begin.

For more information click here       The below section provides an update on the work being carried out to prevent and respond to outbreaks in Suffolk. Suffolk’s Local Outbreak Control Plan can be viewed here.   Workplaces and public spaces
The Workplaces and Public Spaces workstreams involve multi-agency collaboration including Environmental Health, Licensing, Trading Standards, Police, Public Health, Highways, Maritime and Coastal Agency, Counter Terrorism and Economic development teams.
The work of these teams covers two main areas:

1. Proactive prevention work:  
The workstream has supported thousands of businesses across Suffolk, ranging from single businesses to large public events, by providing consistent advice and support including shared approaches to enforcement.
This work includes: Measures to support social distancing in high streets Enforcement protocols dealing with gatherings Support in assessing covid safety for large or complex events Pro-active engagement with some setting categories, based on risk/evidence of outbreaks in other parts of the UK All agencies across Suffolk sharing learning and enforcement approaches   Businesses in Suffolk are demonstrating good compliance and although there are instances of public non-compliance, in most cases formal police or local authority action has not been required. However enforcement actions will continue to be reviewed based on necessity.

2. Response to outbreaks/positive cases:  
In the event of an outbreak or positive case in a workplace or public space, contact with settings is made and assessment, advice and direction is provided as necessary. Follow up engagement is undertaken based on assessment/investigation. Enforcement actions will be dependent on these assessments.
Work so far:
 Pro-active work to date has included advice and signposting to guidance on safe opening and management of spaces, including advice to event organisers, food processors and transport providers, eg. taxi firms.
One of the largest areas of work has been in evaluating safety measures for large events, many of which have been restricted or not subsequently taken place due to insufficient safeguards. This area of work remains a priority on the forward plan.
Complex workplaces, have received information and advice, signposting to national guidance and sector specific Action Cards. Follow up calls have been made to all these businesses to check understanding and compliance and gather information about specific risks within each of the work settings. This work is continuing with all complex workplace settings which have been identified.
Public spaces includes: Parks and Open space – this include gardens, allotments, recreation grounds, playing fields, amenity greens, cemeteries and church yards, outdoor play facilities and car parks. These are likely to be enclosed by a variety of boundaries with ‘pinch point’ at entrances. Beaches, Town Centres, Shopping Centres & Arcades, Places of worship Events and Gatherings Public Leisure facilities Public transport Some examples of complex work settings include: Meat, poultry and fish processing plants food manufacturers agricultural settings wholesale storage & distribution hairdressing & beauty therapists restaurants & cafes public houses take-aways. construction sites holiday & leisure non-food manufacturing  The forward plan for pro-active engagement of high risk settings is a dynamic process our teams are involved with.  

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