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COVID-19 Help

OneLife Suffolk

Coronavirus COVID-19 – OneLife Suffolk Services

We’re Open! 

You can still refer yourself to one of our services by calling 01473 718193 or via the sign up link above.

We will remain open as we have made provision for all our staff to work safely.

The way in which we deliver our services is being changed and will include delivering services by telephone, Skype, Zoom, Facebook, YouTube and on our website.

We are posting out resources and smoking replacement products via contactless couriers and our practitioners will contact you to arrange this with you.

With regards to local and national information about Coronavirus COVID-19 we have compiled information below which we update daily.

Help, Support & Advice

As the coronavirus epidemic continues, we are aware that there is information being sent out from various organisations therefore we are trying to collate everything together for everyone to use.

This page will be updated regularly so please scroll all the way down and keep checking back.

Click here to the Emotional Wellbeing, Mental Health and Learning Disabilities COVID-19 Information Hub

Click here to find our about Looking after your wellbeing when self-isolating

Click here to find out about Talking to children and young people about coronavirus: A suggested model

OneLife Suffolk are open as usual – here to support you in your healthy lifestyle changes!   We are changing how we deliver some of our services, in light of the coronavirus epidemic.  From now on, we will be speaking to all of our clients (old and new!) via the telephone or online.  ‘Social Distancing’ is a term we hear about all the time now – but what exactly does it mean – and how do you know you are doing it right?  Our respected colleagues at Public Health England have published official advice here.


There are some helpful resources for parents and carers in the below links:


A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic. 
Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need. 
The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support. As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.   
The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store. The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week. 
The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board. Chrissie Geeson, the board chair, said: 
“In these challenging times, it has been incredibly heartening to have so many people volunteer to help others. In villages and towns across Suffolk, people have taken it upon themselves to mobilise a small army of volunteers to do what they can for people in need.  
“The support service will encompass this work but will bring structure and routine to these offers of help. This is just the start of this new service, so we expect the number of offers and requests to grow. People who want to help, or need help, should let us know and we will do the rest. 
“It is testament to the hard work of all Suffolk organisations and sectors that we are able to offer this invaluable help.” 
The telephone line is not a general information line for COVID-19 queries, but those in need can seek information on support with care needs, loneliness and to connect with community support. This is a new service and will adapted to demand over the coming weeks. People are still being urged to check gov.uk for the latest guidance on a wide range of issues and changes caused by the COVID-19 outbreak. 

Dear all, 
Welcome to the Coronawatch Bulletin. This bulletin has been sent slightly later today in order for us to incorporate the latest announcement from the Prime Minister on the next stages of the roadmap.
With best wishes,
Cllr Matthew Hicks, Leader of Suffolk County Council
Chair of the Suffolk Local Outbreak Engagement Board
Nicola Beach
Chief Executive, Suffolk County Council
Stuart Keeble, Director for Public Health in Suffolk
Chair of the Suffolk Health Protection Board

Suffolk Cases 
As of 13 June there have been 30,770 total lab-confirmed cases of COVID-19 in Suffolk. In total there have been 4041.5 cases of COVID-19 per 100,000 people. This is the lowest overall COVID-19 case rate in the East of England.

District case rate as of 13 June 2021

From 2 July, the number of lab-confirmed positive cases now includes those identified by testing in all settings (pillars 1 and 2). Pillar 2 refers to tests in commercial labs working in partnership with the NHS. Previously, only Pillar 1 confirmed cases were included (tests completed in NHS labs).

Covid step 3 restrictions extended until 19 July

Earlier this evening the Prime Minister announced that plans for the country to enter step 4 of the Coronavirus restrictions roadmap have been pushed back by four weeks until, Monday, 19 July.

The Prime Minister did announce that restrictions on key life events including Weddings and wakes can go ahead with more than 30 guests from 21 June.

This means that, with the exception of life events, England shall remain in step 3 of the government’s roadmap. As such, you should continue to follow current social distancing guidance which includes:
Work from home where possible
Meet in groups of up to 6 indoors
You can have social gatherings of up to 30 outdoors
Recreational sport can continue
With this in mind, please continue to practice Hands, Face, Space, Fresh Air guidance and get a vaccine when it is offered to you by the NHS. These steps will keep Suffolk Safe.

Vaccinations latest 

Each week colleagues at the Suffolk and North-East Essex care system (SNEE) send out an update on the vaccine roll out in Suffolk.
This update can be found here.

Norfolk and Waveney are top performing area for first vaccines

Norfolk and Waveney is leading the way with COVID-19 vaccinations, with 80% of people aged over 16 having received their first dose and putting us first out of the 42 health and care systems in England.

According to data published today by NHS England and NHS Improvement Norfolk and Waveney is the best performing area in the country for first doses. Some 74% of adults in England have received their first dose.
Learn more on the CCG’s website.

UK Cases
As of 4.00pm on 13 June: 4,565,813 people have tested positive for COVID-19 in the UK (pillar 1 and pillar 2 testing). 127,904 have died (within 28 days of a positive COVID-19 test) across all settings in the UK. You can view the latest UK dashboard and cases by local authority here
In the UK during the last 24 hours there were 7,490 new cases and deaths. 
Current UK Alert Level3
On Monday May 20, following advice from the Joint Biosecurity Centre and in the light of the most recent data, the four UK Chief Medical Officers and NHS England National Medical Director agreed that the UK alert level should move from level 4 to level 3 in all nations.

The current Government messaging is ‘Hands, Face, Space, Fresh Air’ (previously ‘stay alert, control the virus, save lives’ and ‘stay at home, protect the NHS, save lives’) 
Hands: wash your hands regularly and for 20 seconds. 
Face: Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
Space: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

Fresh air: Meet in the fresh air to help stop the spread of COVID-19.


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