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COVID-19 Help

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Coronavirus COVID-19 – OneLife Suffolk Services

We’re Open! 

You can still refer yourself to one of our services by calling 01473 718193 or via the sign up link above.

We will remain open as we have made provision for all our staff to work safely.

The way in which we deliver our services is being changed and will include delivering services by telephone, Skype, Zoom, Facebook, YouTube and on our website.

We are posting out resources and smoking replacement products via contactless couriers and our practitioners will contact you to arrange this with you.

With regards to local and national information about Coronavirus COVID-19 we have compiled information below which we update daily.

Help, Support & Advice

As the coronavirus epidemic continues, we are aware that there is information being sent out from various organisations therefore we are trying to collate everything together for everyone to use.

This page will be updated regularly so please scroll all the way down and keep checking back.

Click here to the Emotional Wellbeing, Mental Health and Learning Disabilities COVID-19 Information Hub

Click here to find our about Looking after your wellbeing when self-isolating

Click here to find out about Talking to children and young people about coronavirus: A suggested model

OneLife Suffolk are open as usual – here to support you in your healthy lifestyle changes!   We are changing how we deliver some of our services, in light of the coronavirus epidemic.  From now on, we will be speaking to all of our clients (old and new!) via the telephone or online.  ‘Social Distancing’ is a term we hear about all the time now – but what exactly does it mean – and how do you know you are doing it right?  Our respected colleagues at Public Health England have published official advice here.


There are some helpful resources for parents and carers in the below links:


A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic. 
Called ‘Home But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need. 
The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support. As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.   
The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store. The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week. 
The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board. Chrissie Geeson, the board chair, said: 
“In these challenging times, it has been incredibly heartening to have so many people volunteer to help others. In villages and towns across Suffolk, people have taken it upon themselves to mobilise a small army of volunteers to do what they can for people in need.  
“The support service will encompass this work but will bring structure and routine to these offers of help. This is just the start of this new service, so we expect the number of offers and requests to grow. People who want to help, or need help, should let us know and we will do the rest. 
“It is testament to the hard work of all Suffolk organisations and sectors that we are able to offer this invaluable help.” 
The telephone line is not a general information line for COVID-19 queries, but those in need can seek information on support with care needs, loneliness and to connect with community support. This is a new service and will adapted to demand over the coming weeks. People are still being urged to check gov.uk for the latest guidance on a wide range of issues and changes caused by the COVID-19 outbreak. 

Dear all, 
Welcome to the Coronawatch Bulletin. This bulletin has been sent slightly later today in order for us to incorporate the latest announcement from the Prime Minister on the next stages of the roadmap.
With best wishes,
Cllr Matthew Hicks, Leader of Suffolk County Council
Chair of the Suffolk Local Outbreak Engagement Board
Nicola Beach
Chief Executive, Suffolk County Council
Stuart Keeble, Director for Public Health in Suffolk
Chair of the Suffolk Health Protection Board

Suffolk Cases 

As of August 11 there have been 39,795 total lab-confirmed cases of COVID-19 in Suffolk. In total there have been 5,227.6 cases of COVID-19 per 100,000 people. This is the lowest overall COVID-19 case rate in the East of England.

District case rate as of August 11, 2021

From 2 July, the number of lab-confirmed positive cases now includes those identified by testing in all settings (pillars 1 and 2). Pillar 2 refers to tests in commercial labs working in partnership with the NHS. Previously, only Pillar 1 confirmed cases were included (tests completed in NHS labs). 

In the week up to August 4 there have been 1,378 new cases of COVID-19 in Suffolk. 

The underlying rate of new weekly cases in Suffolk is now at 194.2 cases per 100,000 people. This rate is below the rates for the East of England region (261 / 100,000) and  below England as a whole (296.6 / 100,000).

In total, up to July 30, 2021, which is the latest data from ONS, there have been 1,590 deaths in Suffolk where COVID-19 was recorded on the death certificate. There have been three COVID-19 related deaths in the seven days up to July 30.

The estimated ‘R’ value for the East of England is between 0.9 and 1.2, which is lower than the previous week.

The estimated ‘R’ value for England is between 1.1 and 1.4.

Any R value greater than 1 means the epidemic is increasing.

Weekly Cases and Rates

COVID-19 cases are identified by taking specimens from people which are then tested, either using a PCR test which is processed in a lab, or by using a rapid lateral flow device (LFD).

Positive rapid lateral flow test results can be confirmed with PCR tests taken within 72 hours. If the PCR test results are negative, these are no longer reported as cases.

This policy was reintroduced in England on March 29, 2021. On April 9, 2021, a total of 116 cases with specimen dates after November 1. 2020, were removed from Suffolk’s cumulative total retrospectively due to meeting this criteria.  

In the week up to August 11, 2021 there were 1,378 new lab-confirmed cases of COVID-19 in Suffolk, a reduction of 265 on the previous week’s figure of 1,643
It is possible to calculate a case rate by dividing the number of cases by the number of people in a given population – this makes it possible to compare cases across different areas.

The most recent underlying weekly case rate in Suffolk was 194.2 cases per 100,000 people. This figure is down on the previous week’s figure of 203.7.
In the last week of reported data up to August 11, there have been 116 cases in Babergh, 440 cases in East Suffolk, 242 cases in Ipswich, 181 cases in Mid Suffolk and 399 cases in West Suffolk.

Total Cases and Rates 

As of August 11 there have been 39,795 total lab-confirmed cases of COVID-19 in Suffolk. In total there have been 5,227.6 cases of COVID-19 per 100,000 people

Regional ‘R’ Number and growth rate

What is the R number? R represents the average number of onward infections that will be generated by a single infectious individual.
R tells us if the epidemic is getting bigger (>1) or smaller (<1) but not how large the epidemic is overall, and therefore should not be used as the sole indicator of the threat posed by an epidemic at any single point in time. R cannot be measured directly and there is always uncertainty about its exact value.

The current estimated regional ‘R’ numbers are below. (Source: University of Cambridge MRC Biostatics Unit).


Death Registrations to July 30, 2021
In the most recent currently available data to July 30 there have been 1,590 deaths in Suffolk which mention COVID-19 on the death certificate. There have been three COVID-19 deaths in the most recent week of data.

In the last week, deaths due to causes other than COVID-19 have occurred at a lower level compared to the five-year average for Suffolk.

Contact Tracing

Suffolk’s Public Health Team has responsibility for all contact tracing in Suffolk. 

In the week up to August 10 a total of 82.7% of cases were successfully contact traced.

During the pandemic as a whole, 90.1% of cases have been successfully contact traced.

This week’s figure is lower than the East of England average (83.3% in the last week, 89.3% for the pandemic as a whole) and higher than the England average (80.7% in the last week, 86.9% for the pandemic as a whole).

For contacts of cases, in the seven days up to August 10 a total of 96.5% of contacts in Suffolk had been successfully contact traced, and during the pandemic as a whole 94% of contacts have been successfully contact traced.

These numbers are similar to the East of England (97% in the last week and 93.1% for the pandemic as a whole) and England averages (96.7% in the last week and 89.6% for the pandemic as a whole).

Coronavirus cases in care homes

An outbreak is classed as a care home with two or more cases. These figures are listed on an area basis and will not include the details of any specific care homes. These figures include care homes, extra care housing and supported housing.
As a notifiable disease, care homes are required to report any potential or confirmed cases of Coronavirus to Public Health England (PHE) in order that this can be captured as part of the national reporting processes and also for PHE to provide advice and guidance on infection control.
Care providers are under no obligation to report suspected or confirmed cases to the county council.



Rules on self-isolation to change

Adults and children will be free to return to work, attend school, and meet friends and family as the protection from vaccines replaces the need for contact isolation from next Monday.

Instead of self-isolating, those who are double jabbed and under 18s identified as close contacts of positive COVID-19 cases are advised to get a free PCR test as soon as possible.

The change was announced last month, as part of step 4 of the Government’s COVID-19 roadmap. With 75% of people having received both doses of the vaccine, the majority of adults will no longer need to self-isolate if they are contacts.
As of Monday, double-jabbed individuals and under 18s who are identified as close contacts by NHS Test and Trace will be advised to take a PCR test as soon as possible to check if they have the virus and for variants of concern. People can order a PCR home test online or by calling 119, or going to a test site.
As double-jabbed people identified as close contacts are still at risk of being infected, people are advised to consider other precautions such as wearing a face covering in enclosed spaces, and limit contact with other people, especially with anyone who is clinically extremely vulnerable.

They will not be required to self-isolate while they wait for the results of the PCR test.
Anyone who tests positive following the PCR test will still be legally required to self-isolate, irrespective of their vaccination status or age in order to break onwards chains of transmission.

Meanwhile anyone who develops COVID-19 symptoms should self-isolate and get a PCR test, and remain in isolation until the result comes back.

To read more on this, go to the Government website.

Social media campaign targets young people
A new social media campaign targeting Facebook and Instagram users aged between 18 and 29 telling them why they should get vaccinated has been launched across Suffolk and north east Essex.
The campaign launch is hot on the heels of the announcement that those aged 16 and 17 years will start being offered the vaccine soon.
It aims to further shine a spotlight on the positive difference vaccination makes by protecting our own health and the health of our loved ones and the wider community, as well as describing the experiences of those affected by long Covid, including prolonged joint pain, dizziness and fatigue.
The two-month campaign by the Suffolk and North East Essex Integrated Care System (ICS) aims to reach 230,000 people across the patch with a series of striking images that highlight why the vaccine is so important and how easy and convenient the vaccination process is – with daily no-appointment pop-up clinics happening in many locations or the option of booking an appointment at a vaccination centre.

Go to the ICS website to read more.
Walk-in vaccination clinics across Suffolk and North-East Essex

Suffolk and North-East CCG have put on several no-appointment necessary walk-in COVID-19 vaccination clinics in Suffolk.

Suffolk residents over the age of 18 can now attend these clinics and receive a first or second dose of the vaccine.
In line with government guidelines, the AstraZeneca (AZ)  vaccine will only be offered to people aged 40 and over.

The schedule for the Pfizer clinics is as follows: 
Chevington Close, Bury St Edmunds – August 11-13 inclusive, 9am-6pm
Gainsborough Sports Centre, Ipswich – August 14-15, 9am-6pm
Wherry Quay, Ipswich Waterfront – August 14, 8.30am-12.30pm
North Street Pharmacy, Sudbury – August 12-14 inclusive, 9am-5pm
Swan Surgery, Bury St Edmunds – August 14, 8.30am-12pm. August 16 and 17, 1pm-5pm
The schedule for AstraZeneca is as follows: 
Wherry Quay, Ipswich Waterfront – August 14, 8.30am-12.30pm
Unity Trust offices, Haverhill – August 15, 9am-1pm
The schedule for Moderna is as follows:
Long Melford Pharmacy – August 12-13, 9am-5pm.
Kesgrave Pharmacy – August 12-14, 9.30am-6pm
Each week the Suffolk and North-East Essex care system (SNEE) send out an update on the vaccine roll out in Suffolk.
This update can be found here.


UK Cases

As of 4pm on Wednesday August 11, a total of 6,146,800 people have tested positive for COVID-19 in the UK (pillar 1 and pillar 2 testing). Of those who tested positive for COVID-19 in the UK, 130,607 have died within 28 days of a positive test.

Further information on the data is available here: https://coronavirus.data.gov.uk/
You can view the latest UK dashboard and cases by local authority here
Current UK Alert Level3
On Monday May 20, following advice from the Joint Biosecurity Centre and in the light of the most recent data, the four UK Chief Medical Officers and NHS England National Medical Director agreed that the UK alert level should move from level 4 to level 3 in all nations.

On Monday July 19 England moved to Step 4 of the roadmap which sees further restrictions lifted and removed from law. ‘Let’s Keep Life Moving’ encourages the public to continue with simple actions to continue to help reduce the spread of COVID-19, and protect those around us.


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