Onelife Suffolk services have now ceased delivery in Suffolk. Our company Morelife UK Ltd operate nationally providing valuable health information and interventions, for further information about our services and what we do please visit

Home > About OneLife Suffolk > Complaints Procedure

Complaints Procedure

OneLife Suffolk

MoreLife is committed to delivering the best possible service to its clients. The staff and management are accountable to clients, client representatives, commissioning authorities and the local community in delivering services of the highest standard.

From time to time things may not run as smoothly as they should and sometimes misunderstandings occur. Left unresolved a small difficulty can become a serious issue, which is something we all want to avoid. It is very important that any concerns are raised as quickly as possible. Most complaints can and should be dealt with immediately, as it is often very difficult to make a judgement on a matter some weeks later. We invite and encourage clients, commissioning authorities and any external organisations or persons who have contact MoreLife to come forward and voice any minor or major concerns about any aspect of the work of MoreLife, so that they can be dealt with effectively.